FAQ - Frequently asked questions

Yes, you can. The self-adhesive backing of our wall tiles makes installation easy. View the manual here for a clear explanation.

Yes, they are! The self-adhesive backing of our wall tiles makes installation effortless. See the manual here for more information.

You can find all the designs you have selected in the shopping cart. Here you can adjust and check your details before placing an order. Feel free to add more artwork! Not quite convinced yet? No problem, click the 'remove' button and the artwork will be removed from your shopping cart. In the shopping cart you will also see information such as the (free) shipping costs and VAT on your future artwork.

We offer several reliable and secure payment methods. We accept the following payment options:
• PayPal
• Credit card: Maestro, MasterCard and Visa
• Apple Pay
• NL/BE: Klarna (pay later)

Our items are priced in EUR. The order will be invoiced in EUR.

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then receive a full refund of the order amount, excluding shipping costs. The costs for returning the product from your home to us are €5.95. For larger packages, we can also arrange the return shipment for you, but this is only possible within the Netherlands. In this case, we will pick up the packages from your home. The costs for this are as follows:
• Packages up to a maximum of 150x100x50 cm: € 50,-
• Packages larger than the above dimensions: € 65,-

All return shipments outside the Netherlands are at your own expense. Costs for transport arranged by us will be deducted from the refund of the amount paid in the webshop.

If you make use of your right of withdrawal, the product must be returned to the webshop with all delivered accessories and in its original condition and packaging. To exercise this right, you can contact us via info@maevenart.com. We will refund the amount due within 14 days after registering your return, provided that the product has been received in good condition.

Entered the wrong delivery address?
Did you accidentally provide the wrong delivery address? Please contact us as soon as possible via info@maevenart.com. We will try to adjust the order for you.

Great that you have found something that suits you! Within 24 hours you will receive a confirmation of your order, including the invoice and delivery information. Haven't received anything yet? Then check your spam folder to see if the e-mail ended up there.

If the artwork you received is not in perfect condition, please send us an email at info@maevenart.com with photos of the item and the box in which it was delivered. We will then send you a replacement at no extra cost.

Did you receive the wrong design or a wrong color? Please let us know by sending an email to info@maevenart.com with photos of the received artwork and your order number. We will investigate this immediately and replace your order.

Because we are a sustainable company, we do not add printed invoices to the packaging. But don't worry, as soon as the last item of your order has been shipped, you will automatically receive an email with your invoice to the email address known to us.

The legal guarantee applies to all orders placed with Maeven. Legal guarantee means that a product must do what the consumer can reasonably expect from it.

We understand that the choice can sometimes be very difficult, and of course we are happy to help you with this! Contact us via info@maevenart.com and we will gladly give you free advice to help you make the right choice.

The protection of your personal data is our highest priority. We offer a high level of security through SSL, or Secure Sockets Layer. This advanced cryptographic system is designed to encrypt personal data so that it can be transmitted securely and reliably over the internet. SSL is the approved standard of the Internet Engineering Task Force (IETF).

During the ordering process, Maeven asks for your name, shipping and billing address, email address, telephone number and your payment details (such as credit/debit card or another payment method). This information is used exclusively for the purchase transaction and will never be provided to other companies.

We advise you to first report a complaint to us by sending an email to info@maevenart.com. From 15 February 2016, it is also possible for consumers in the EU to submit complaints via the ODR platform of the European Commission. This platform can be found at http://ec.europa.eu/odr. If your complaint is not resolved elsewhere, you are free to submit your complaint via the platform of the European Union.