FAQ

Yes, you can. The self-adhesive backing of our wall tiles makes installation effortless. View the manual here for easy confirmation.

Yes, they are! The self-adhesive backing of our wall tiles makes installation effortless. View the manual here for easy confirmation.

All designs you have selected can be found in the shopping cart. Here you can change and check your details before placing an order. Feel free to add artworks! Not quite convinced? No problem, click on the 'remove' button and the artwork will no longer be in your shopping cart. In the shopping cart you will also see information such as the (free) shipping costs and VAT about your future works of art.

We offer several reliable and secure payment methods. We accept the following forms of payment:

• PayPal

• Credit card: Maestro, MasterCard and Visa - Apple Pay

• NL/BE: Klarna (postpay)

Our items are priced in EUR. The order will be invoiced in EUR.

You have the right to cancel your order up to 14 days after receipt without giving a reason. You have another 14 days after cancellation to return your product. You will then be credited the full order amount excluding shipping costs. The cost of return from your home to us is at your own expense. Please check your carrier's website for exact rates. For larger packages we can also arrange the return for you. This is only possible in the Netherlands. Where we will pick up the packages at your home.

The costs are as follows;

• Parcels up to max. 150x100x50 cm: €50

• Packages larger than the above € 65, -

Everything outside the Netherlands is for your own account. Costs for transport arranged by us will be credited upon refund of the amount paid in the webshop. If you use your right of withdrawal, the product with all delivered accessories and in its original condition and packaging to the webshop to be returned. To exercise this right, please contact us at info@maevenart.com. We will then refund the order amount due within 14 days of reporting your return provided the product has already been received back in good order.

I gave a wrong delivery address! Did you accidentally enter a wrong delivery address? Please contact us as soon as possible at info@maevenart.com. We will then try to change the order for you.

It's good that you found something that suits you! Within 24 hours you will receive a confirmation of your order, containing the invoice and delivery information. Have you not received anything yet? Then check your spam folder to see if the email is not there.

If the artwork you received is not in perfect condition, please email us at info@maevenart.com with photos of the item and photos of the box it arrived in. We will then send you a replacement at no extra cost. If you receive a wrong design or colour, please let us know by emailing info@maevenart.com with pictures of the received artwork and order number. We will look into this immediately and replace your order.

Because we are a sustainable company, we do not put printed invoices in the packaging. But don't worry, as soon as the last item of your order has been shipped, you will automatically receive an email with your invoice, to the email address we know about you.

The legal guarantee applies to all orders placed with Maeven. Legal guarantee means that a product must do what the consumer can reasonably expect.

We understand that the choice can be very difficult, and of course we want to help you with that! Contact us at info@maevenart.com and we will be happy to provide free advice to help you make your choice.

The protection of your private data is our top priority. We offer a high level of protection through SSL, in short Secure Sockets Layer. This advanced cryptographic system is designed to encrypt private data so that it can be transmitted securely and reliably over the Internet. SSL is the approved standard of the Internet Engineering Task Force (IETF). As part of the ordering process, Maeven will ask for your name, shipping/billing address, email, telephone number, and your credit/debit (or other type of payment) information. This information will only be used for the purchase transaction and will never be given to other companies.

We recommend that you first report a complaint to us by sending an e-mail to info@maevenart.com. From 15 February 2016, it is also possible for consumers in the EU to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not dealt with elsewhere, you are free to submit your complaint via the platform of the European Union.